Frequently Asked Questions

Can I order a customised item ?
Yes, But there are a few issues to consider when making a request ;
- Don't send us a photo of someone elses work and ask if we can make it. There are copyright concerns.
We can however use it as inspiration and attempt to make something in a similar design or style.
- Realise that structual strength is important. Otherwise your item will probably break in transit or when you try to use it.
Any words and shapes etc do have to join at several points. Using very thin fonts is problematic. The more words you want the less likely it is to join together effectively while looking good.

Can we make something using font 'xyz'
Fonts have licenses. There are many fonts which are free to use commercially and we have purchased many thousands of commercial fonts licenses. But if the specific font you want to use is not one we have a license for we wont use it unless you are prepared to pay for a commercial license.

Do we match colours
No. Acrylic sheet material is available in different colours but not different shades of colours. And we do not offer a painting service.

Is the cake topper the right size for my cake ?
We can't answer this ! We have no idea what other decorative elements exist on any given cake.
Some people want toppers to be the same size as the width of cake, others prefer them bigger or smaller than the cake. It is a personal preference.
We can tell you the majority of our toppers are 14cm wide which is just under 6 inches and would sit nicely on a 6" round cake without over hanging the sides.
However the height does vary based on the design so the visual "size" and impact they have is different for each topper even though they are the same width.

Can I order something bigger ?
Yes. If the default size does not suit your needs. We can scale the designs to a different size as required.
But be aware something 'twice as big' is actually four times the area, so it will use four times the material and take twice the time to cut and the price will reflect this.

What is the largest size we can cut ?
We can cut items up to 1300x900mm in size in thicknesses up to 20mm (depending on material).

Do we cut metal ?
No, with our CO2 laser cutter we can only cut wood, plastics and some other organic materials.

Do we do engraving ?
Yes we do laser engraving, please contact us regarding your request.